Frequent questions

The short version of everything buyers ask us. Not here? A person answers the rest within one working day.

The book

How is the book personalised?

From one photograph. Your child is drawn as a character: their own face, their own hair. That character is on every page of the story, with their name running through the text.

Can I see the book before I pay?

Yes. The whole book, cover to last page, on screen. You personalise it, read it, and only then decide. A preview costs nothing.

The drawing is not quite right. Can I try again?

Yes, and it is free. Tap what should change: the hair, the eyes, the skin tone. The character is drawn again in about half a minute. You can also start over with a different photo.

Which ages are the books for?

From their first picture books to about eight, and it works differently at each end. At two they point at themselves on the page, at four they ask for it again, at six they read the words back to you. Each book says the ages it was written for.

Hardcover?

Both. The softcover is light and bendy for small hands; the hardcover has sewn boards and thicker pages that survive the hundredth bedtime. You choose after the preview.

The photo

What kind of photo works best?

A clear, bright view of your child's face, looking roughly at the camera, with only your child in the frame. An everyday phone photo is enough: the upload step shows what works and what does not.

What happens to my photo?

Photos kept only for the preview expire under our preview cleanup policy. When you continue to checkout, your photo and book details are copied to a private archive and retained indefinitely for making your book and future reprints. They are not used to train models.

Read the privacy notice →

Delivery

How long does delivery take?

5 to 7 working days to a UK address: printed and bound after you order, then shipped. Nothing is stocked, because no two copies are the same.

Ordering for a birthday? Give it the full 7 days.

How much is shipping?

£6.95, flat, however many books are in the cart. They travel in one package. It is shown in the cart before you pay and again on the payment page, never added afterwards.

There is no VAT on our books: printed books are zero-rated in the UK, so the price shown is the price you pay.

Read the shipping policy →

Where do you ship?

Within the United Kingdom today. The country picker in the footer shows every country the shop currently quotes prices for.

Returns

Can I return a personalised book?

A book made for one child cannot be resold, so it cannot be returned on a change of mind, which is exactly why you read every page before paying.

If it arrives damaged or wrong, we replace it. Just write to us.

Write to us →

What if the book arrives damaged?

Say so and we make it right: a new copy, at our cost. There is a person at the other end, and we would rather hear it than not.

Write to us →

Paying

How can I pay?

Through a certified payment provider, with the methods shown at the checkout and in the footer. Card details never touch this shop's own servers.

When am I charged?

At the checkout, once you have seen the whole book and chosen how it should be bound. The preview itself costs nothing.

Can I buy books for two different children?

Yes. Each book starts from its own photograph and its own preview, and the cart shows plainly which book belongs to which child, so a name can never land on the wrong book unnoticed.

Not answered here? Write to us. We answer within one working day.